Frequently Asked Questions
If you don't see your answers here, just shoot us an email info@denefitness.com
Can I book for a friend or two?
You cannot book for a friend. Each individual must have a MindBody account (the platform for booking classes) and register for their own class to ensure we have one harness per person. You are not allowed to bring other guests or spectators to our studio for any classes.
How much do classes cost?
A drop in class is $25. You can save money on classes by purchasing bundles (view under the book now tab). Please purchase bundles prior to booking to subtract the appropriate amount. The price is, 5 classes for $95 or 10 classes for $170. BUNDLES purchased classes are good for 1 year from the date of purchase.
Classes are 1 hour long, 15 mins of hook up/safety and 45 mins of bungee.
You must register yourself with clients.mindbodyonline.com OR the mindbody app. Then you are able to search “Bungee x Dené Fitness” and select “business” for our studio site, schedule and pricing!
All sales are final.
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A NO CALL/ NO SHOW TO CLASS WILL RESULT IN LOSING YOU CLASS PASS. NO REFUNDS FOR NO SHOWS FOR PRIVATE GROUPS. NO EXCEPTIONS.
LATE CANCELS (Within 8 hour of class) WILL RESULT IN LOSING YOUR CLASS.
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Direct link to pricing: https://clients.mindbodyonline.com/asp/main_shop.asp?fl=true&tabID=3
What does it mean when it says "waitlist?"
If a class says “waitlist” next to it, that means the class is currently full. If you select waitlist, Mindbody will charge you. If someone cancels before class during the day, you will be added to the class. If you are not added, your pass will go back onto your account for your next booking. You are not guaranteed to get into class if you add yourself to the waitlist, but there is a good chance. This is why email/text opt in is very important when registering, because you will receive a text/email to let you know that you’ve gotten into class. If you do not opt in, it will be up to you to pay attention to the class you’re waitlisted for to see if you’ve been bumped in.
*If the only option when booking says FULL, that means the waitlist is also full as we only allow 2 to join the waitlist per class.
When should I arrive?
For your first visit, please arrive 10 minutes prior to your scheduled class time to take care of all necessary checking in procedures. Please be mindful that we have several classes on the schedule, and doors remain locked during classes meaning you will not be allowed in before the 10 minute mark!
What is the cancellation policy?
If you need to cancel, you must cancel through the Mindbody app. If you cancel less than 8 hours before your class time, you will NOT be refunded, or credited.
We know life happens, so if there is an emergency, please contact the studio.
Thanks for your understanding!
Is there a minimum age?
Currently you must be at least 15 years old to attend a regular class (younger guests are welcome in private groups as long as equipment regulations are met). If you are under the age of 18, you must have a parent/guardian complete your waiver. You will be prompted with a waiver when you sign up for your class!
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If you need additional assistance regarding waivers, we are happy to email you a copy!
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Are there any restrictions?
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WEIGHT: Due to the limitations of the equipment, you must weight at least 90 pounds but no more than 250 pounds. You will be weighed privately, in order to customize your bungee station.
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AGE: You must be 15 years old, and have a parent/guardian signed waiver.
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CAPABILITY: if you struggle to run for more than a few minutes, or cannot do a burpee or push up, you may find this work out challenging but moves can be modified to your physical capabilities.
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PREGNANCY: If you are pregnant, you are unable to take these classes.
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ADDITIONAL CONSIDERATIONS: If you have had any recent surgeries, or have any major health concerns, we strongly recommend you speaking to your doctor before signing up for a class.
How do I book a private group?
Want to try bungee with your friends? We offer private groups for up to 11 people! What a fun way to celebrate a birthday, bachelorette party, work retreat, etc! These sessions are offered on Saturdays & Sundays (some Friday spots available) You pay a flat rate of $250.00 for the studio.
How long are classes?
Classes are 1 hour from start to finish. For level 1, the first 10 minutes are dedicated to weigh ins, safety, and getting into the harness.​
Do I need previous experience?
No previous bungee fitness experience necessary! Please note, while Bungee Fitness allows for up to a 70% impact reduction, we are still teaching high energy classes. Having said that, if you struggle to run for more than a few minutes, or cannot do a burpee or push up, you may find this work out challenging! Shoot us an email if you feel like you need to make sure you're ready to signup! We'd be happy to work with you to get you comfortable and confident to join a level 1 class!
What should I wear?
Ladies, you will want to wear leggings, a regular length shirt, and your hair up. Men, we suggest biker shorts or compression gear under sweat pants or shorts for you! Everyone needs to wear good traction tennis shoes! We do offer extra padding for legs and stomach area for optimal comfort. We recommend bringing a water bottle, preferably spill proof!
